Cancellation & Refund Policy

Because life happens, and we get that.

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We know things don’t always go to plan, and sometimes you may need to change or cancel your appointment. That’s absolutely fine, we just ask for a little notice so we can offer the slot to someone else who might need it.

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Here’s how our policy works:

Cancelling with 48+ hours’ notice

Cancel at least 48 hours before your appointment, and we’ll issue a full refund, no questions asked.

 

Cancelling with less than 48 hours’ notice

If you cancel with less than 48 hours but more than 1 hour before your appointment, we’ll refund 50% of your payment.

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Missed appointments or short-notice cancellations

If we receive less than 1 hour’s notice, or you don’t show up for your appointment, we’re not able to offer a refund.